Contact Us

Visa Issues


Contacting Visa Services - Information on nonimmigrant visas and immigrant visas is available to the public by telephone as detailed in the section below. The telephone numbers provide callers with a selection of pre-recorded information and the ability to talk to a visa specialist. Persons desiring information about a specific visa applicant are advised that immigration law provides specific prohibitions about providing case specific information to third parties. Before calling with a visa inquiry, we request that you carefully review this website and also the U.S. Embassy or Consulate website. NOTE: The Public Inquiries Division is not able to accept visa inquiries by fax.


Important Telephone Numbers and E-mail Addresses


Nonimmigrant Visas


For inquiries about nonimmigrant visa cases and the application process call: (202) 485-7600, Monday to Friday, 8:30 a.m. EST to 5:00 p.m. EST


For inquiries by U.S. companies and organizations needing business (B-1) visitor visa information only, e-mail: or call: (202) 485-7675, Monday to Friday, 8:30 a.m. EST to 5:00 p.m. EST


For inquiries about F-1 or M-1 student visas, or about J-1 exchange visitor visas, please contact our Public Inquiry Line at: (202) 485-7600, Monday to Friday, 8:30 a.m. to 5:00 p.m. EST.


For inquiries about waivers of the foreign residence requirement for J exchange visitors, email For inquiries about pending applications for Waiver of Foreign Residence Requirement, applicants should see the online J waiver status, or email Emailed inquiries about specific cases should include:


• Case number

• Last name

• First name

• Date of birth

• Basis for waiver application, and

• A brief explanation of your inquiry


Immigrant Visas


To reach the National Visa Center (immigrant visa inquiries, including assistance regarding the new DS-260 Online Immigrant Visa Application) call: 603-334-0700 (7:00 a.m. EST to 12:00 a.m. EST) or e-mail:


To reach the Kentucky Consular Center (Diversity Visa inquiries) call: 606-526-7500 (7:30 a.m. EST to 4:00 p.m. EST).

OIG Website

Please contact the OIG Webmaster ONLY to report problems with this site or for questions about any information posted on this site at: PLEASE DO NOT CONTACT THE WEBMASTER ABOUT VISA ISSUES OR ANY OTHER ISSUES NOT RELATED TO THE SITE'S CONTENT.

OIG Hotline

You should contact the OIG Hotline only if you wish to report fraud, waste, and mismanagement.
View the OIG Hotline.

Office of Inspector General
P.O. Box 9778
Arlington, Virginia 22219

Phone: 202-647-3320 or 800-409-9926

Congressional & Media Inquiries

Contact our Congressional & Public Affairs Office at:
Congressional & Public Affairs Homepage.

FOIA Requests

FOIA information and requests.

The FOIA office is located at:
U.S. Department of State
Office of Inspector General
Room 8100, SA-3
2201 C Street, N.W.
Washington, DC 20520-0308

Phone: 202-663-0383 (***This number is for Freedom of Information Act inquiries ONLY.)

***Please note this FOIA office is for Department of State and Broadcasting Board of Governors (BBG) OIG inquiries ONLY. This office does not handle inquiries regarding individual states (Virginia, Maryland, New York, etc.) Please contact your state OIG for such requests.

Other Relevant Agency Authorities for Department of State Employees only

  • EEOCR - 202-647-9294
  • Payroll problems, compensation and pension - 703-875-6669
  • Foreign/Civil Service personnel grievances - 202-261-8110
  • Retirement problems - 202-261-8980
  • Medical issues - 202-663-1611
  • Ethics advice, Office of the Legal Advisor - 202-647-9598
  • Security Issues, Bureau of Diplomatic Security - 202-647-6290